WE ONLY OFFER STORE CREDIT FOR RETURNS! We do not issue refunds back to your method of payment. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 150 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out! Store Credit will be sent to you in the form of an E-Giftcard via email when your Return is processed. It will be sent to the email address you have on file.
E-GIFTCARDS : Expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Thank you for your patience!
If you are Mailing in your return, please send it here:
2500 Bisso Lane, Suite 300
Concord, CA 94520
*EFFECTIVE STARTING JUNE 3RD, PLEASE MAIL ALL RETURNS TO:
2500 BISSO LANE, SUITE 300
CONCORD, CA 94520
If you are returning in Store, below are our 2 store locations:
1683 N. California Blvd.
Walnut Creek, CA 94596
15 Corporate Plaza, Suite 110
Newport Beach, CA 92660
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- We DO NOT send return labels, so you can send the item back however you prefer.
- Merchandise must be returned within 14 days from the receive date.
- Merchandise must be unwashed and unworn.
- Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- Items of the Day, Flash Sale and Sale Items are FINAL SALE!
- All accessories are FINAL SALE!
- Bodysuits and Intimates are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you an egift card with your store credit that you can use on the website.
- Preorders of backordered items may ship separately.
- Any returns past the policy will not be accepted or store credited.
- Exchanges must be the same item, but different size request.
- We are not able to exchange for different items.
- If you need a different size in your item, note your size exchange on your invoice and send it back to our 2500 Bisso Lane, Concord address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.
Shoe Return Policy
- Shoes must be UNWORN.
- Merchandise must be in original packaging with the original invoice included.
- Shoe returns must adhere to all of our requirements from our Return Policy above.