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Returns and Exchanges

Returns and Exchanges

Return Policy

 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 200 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!

WHERE DO I SEND MY RETURN TO?
2500 Bisso Lane, Suite 300
Concord, CA 94520

DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time. Instead we offer daily 20% OFF promotional codes so customers receive savings on their online purchases!

If you are returning in Store, below are our 2 store locations:

Walnut Creek:
1683 N. California Blvd.
Walnut Creek, CA 94596

Newport Beach:
966 Avocado Ave. 
Newport Beach, CA 92660

ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be returned within 14 days from the receive date.
  • Merchandise must be unwashed and unworn.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Items of the Day, Flash Sale and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an egift card with your store credit that you can use on the website.
  • Preorders of backordered items may ship separately. 
  • Any returns past the policy will not be accepted or store credited.

Exchanges

  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items.
  • If you need a different size in your item, note your size exchange on your invoice and send it back to our 2500 Bisso Lane, Concord address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.

Shoe Return Policy

  • Shoes must be UNWORN.
  • Merchandise must be in original packaging with the original invoice included.
  • Shoe returns must adhere to all of our requirements from our Return Policy above.