VICI Return Policy

 We offer free returns for STORE CREDIT ONLY for all U.S. orders + no restocking fees! You have 30 days from the date of fulfillment to return all eligible items. The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. All merchandise must be unwashed, unworn, and in original condition. Please include the Packing Slip with all eligible items authorized for your return in the return package. Additional items not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. Store credit cannot be applied to a future purchase until the return is processed.

FINAL SALE, FLASH SALE, and STYLE STEAL items are NOT eligible for Returns or Exchanges.

Below are the categories in which your item will be FINAL SALE:

  • All Accessories
  • Bodysuits + Intimates 
  • Jewelry
  • Hats
  • Scarves
  • Sunglasses
  • Makeup
  • Handbags
  • Belts
  • Fashion Face Coverings
  • Swim Items

 To initiate a return, visit our Returns Center.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, and PO Box Addresses, so please send your Return to our Fairfield Address: 2200 Courage Drive, Suite A Fairfield, CA 94533. Include your Invoice + Eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process, then we will email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders.

 COMMON RETURN QUESTIONS

HOW DO I INITIATE A RETURN?

To initiate a return, visit our Returns CenterOnce you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back! 

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift Card within 3-5 business days of the delivery of your Return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

HOW DO I INITIATE AN EXCHANGE?

Enter your email address in the box above to Start an Exchange. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Exchange.

Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details.

Please allow 7-10 business days for the Exchange Request to be processed and shipped. 

WHAT IF MY ITEM IS DAMAGED OR  DEFECTIVE? 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away! 

WHAT IF I PAID WITH KLARNA? 

Klarna purchases are subject to VICI’s standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment. 

If you've returned your order - partial or full - and you haven't paid off all of your Klarna installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive an E-Gift Card for the full amount of the item(s) being returned.

 If you have any questions about payments made with Klarna, please contact Klarna Customer Service.