VICI Return Policy

 

VICI will accept returns and exchanges within 30 days of delivery. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed.  

We offer free returns for STORE CREDIT ONLY.  Store credit never expires and is issued instantly once your return is accepted. Returns are free for U.S customers. 

Items listed below are NOT eligible for Returns or Exchanges: 

  • Final Sale Items¬†¬†¬†¬†¬†
  • Style Steals Items¬†
  • All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Handbags)¬†¬†¬†

 

To initiate a return, please visit our Returns Center!    

 

COMMON RETURN QUESTIONS  

HOW DO I INITIATE A RETURN?   

UNITED STATES & CANADA 

To initiate a return, please visit our Returns Center!   Once you enter your order number and zip code, you will be prompted with eligible return items from your order. Please select which items you want to return. Once you complete the Returns process, please select which return method you prefer: Return Bar drop-off or a prepaid shipping label to be dropped off with the carrier. From there, you will be emailed a QR code for your return bar drop-off or a pre-paid UPS shipping label. Online returns are also accepted at our Nashville store.   

INTERNATIONAL, APO & PO BOX ADDRESSES    

We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, and PO Box Addresses, so please send your return to our Fairfield Address: 2200 Courage Drive, Suite A Fairfield, CA 94533. Include your Invoice + Eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process; then, we will email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders.   

HOW WILL I RECEIVE MY STORE CREDIT?    

An emailed E-Gift Card will be instantly delivered after your return has been accepted by either a return bar representative or a UPS carrier.  Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.  

HOW DO I INITIATE AN EXCHANGE?   

To initiate a exchange, please visit our Returns Center!   Once you enter your order number and zip code, you will be prompted with eligible exchange items from your order. Please select which size you want to exchange. Once you complete the Returns process, please select which return method you prefer: Return Bar drop-off or a prepaid shipping label to be dropped off with the carrier. From there, you will be emailed a QR code for your return bar drop-off or a pre-paid UPS shipping label.  

Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details.  Exchanges are for U.S residents only.  

 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?    

We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please contact our customer care team within 48 hours of receiving the damaged item so we can rectify it for you right away! 

 

WHAT IF I PAID WITH KLARNA, AFTERPAY or SHOP PAY?    

Klarna, Afterpay & Shop Pay purchases are subject to VICI's standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.    

If you have returned your order - partial or full - and you have notpaid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive an E-Gift Card for the total amount of the item(s) being returned.   

 If you have any questions about payments made with Klarna, Afterpay or Shop Pay please contact their support teams.